Privacy Policy

1. Introduction

BULA (“we”, “our”, “us”) is operated by TUI SECURITY & TECHNOLOGY LTD, a company registered in the United Kingdom, operating in Fiji.

We are committed to protecting your privacy and ensuring that your personal data is handled securely and responsibly.

This Privacy Policy explains how we collect, use, disclose, and protect your information when you use the BULA mobile application and related services.

2. Information We Collect

A. Information You Provide

When you register or use BULA, we may collect:

• Full name

• Phone number

• Email address (if provided)

• Profile photo (optional)

• Payment details (if online payments enabled)

• Driver license and vehicle documents (for drivers)

B. Location Information

We collect real-time GPS location data to:

• Match riders with drivers

• Enable live tracking

• Improve safety

• Calculate trip distance and fare

Location tracking occurs only when the app is in use.

C. Device Information

We may collect:

• Device type

• Operating system

• IP address

• App version

• Crash logs

This helps us improve app performance and security.

3. How We Use Your Information

We use your data to:

• Create and manage accounts

• Facilitate ride bookings

• Process payments

• Provide customer support

• Improve platform performance

• Ensure safety and fraud prevention

• Comply with legal and regulatory obligations

4. Data Sharing

We do NOT sell personal data.

We may share data with:

• Drivers and riders (limited ride-related information)

• Payment processors (e.g., Stripe)

• SMS providers (e.g., Twilio)

• Cloud hosting providers

• Law enforcement authorities (if legally required)

All third parties are required to maintain confidentiality and security standards.

5. Data Security

We implement appropriate technical and organisational measures to protect your data, including:

• Encrypted data transmission (SSL)

• Secure cloud hosting

• Access control systems

• Restricted admin access

However, no system can guarantee absolute security.

6. Data Retention

We retain personal information only as long as necessary to:

• Provide services

• Meet legal obligations

• Resolve disputes

• Enforce agreements

7. Your Rights

You have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request deletion (where legally permissible)

• Withdraw consent

• Lodge a complaint with relevant authorities

Requests can be sent to:

📧 bulaplatform@gmail.com

8. Driver-Specific Information

Drivers may be required to provide:

• Valid PSV license

• Taxi permit

• Vehicle registration

• Insurance documents

This information is used solely for verification and regulatory compliance.

9. Children’s Privacy

BULA is not intended for individuals under 18 years of age.

We do not knowingly collect data from minors.

10. International Data Transfers

As BULA is operated by a UK-registered company and may use international service providers, your information may be transferred outside Fiji.

We ensure appropriate safeguards are in place for such transfers.

11. Changes to This Policy

We may update this Privacy Policy periodically.

Changes will be posted within the app and on our website.

12. Contact Us

For questions regarding this Privacy Policy:

BULA

Operated by TUI SECURITY & TECHNOLOGY LTD

United Kingdom

Email: bulaplatform@gmail.com

Website: https://bulaappfj.com